Privacy Policy

Moves ("we," "us," or "our") is a marketplace for discovering, booking, and hosting events. This policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website and our iOS and Android apps (together, the "Service"). We do not sell your personal information, and we do not use third-party advertising or tracking on the Service.

1. Information We Collect

Information you provide:

• Account data: Your email address or phone number, used to create and sign in to your account, and a password if you sign up by email.
• Profile data: Your first and last name, and any optional details you choose to add.
• Booking data: The events you book, the number of spots or tickets, amounts paid, and — for age-restricted events — your confirmation that you are 21 or older.
• Host data: If you host events, the listings you create (including event locations) and the information you provide to Stripe to receive payouts (see Section 3).
• Communications: Messages you send us, such as support requests.

Information collected automatically:

• Device and log data: IP address, device type, operating system, and app or browser version, used for security, fraud prevention, and keeping the Service working.
• Security signals: When you sign in with a phone number, Google reCAPTCHA runs invisibly to block automated abuse and may collect device information under Google's privacy policy.

2. How We Use Your Information

• Create and manage your account, and verify your email or phone number.
• Process bookings and payments, and send booking confirmations, receipts, and event reminders.
• Pay out hosts for the events they run.
• Prevent fraud, enforce our Terms of Service, and keep the platform secure.
• Respond to support requests.
• Comply with legal obligations, including tax and payment regulations.

We only send transactional messages (verification codes, booking confirmations, reminders, and similar). If we ever introduce marketing communications, they will be opt-in and easy to unsubscribe from.

3. Payments

We never store your card, bank, or wallet details on our servers.

• Buyers: Payments (including Apple Pay, Google Pay, and Link) are processed by Stripe. Your payment details go directly to Stripe, which handles them under its own privacy policy at stripe.com/privacy. We receive only what we need to run the Service, such as payment status, the last outcome of a charge, and the email you enter at checkout (used to send your receipt and booking confirmation).
• Hosts: To receive payouts, hosts create a Stripe account and provide identity and banking information directly to Stripe. We store only your Stripe account identifier and onboarding status — never your banking details.

4. How We Share Your Information

• Event hosts: When you book an event, the host can see your name and the number of spots you booked, so they can run their event. Hosts may not use attendee information for anything other than event coordination.
• Service providers: We use a small number of providers to operate the Service: Stripe (payments), Google Firebase (authentication and data storage), Google reCAPTCHA (abuse prevention), our email delivery provider (transactional email), and our hosting providers. Each receives only the data needed to perform its function.
• Legal reasons: We may disclose information if required by law, or where necessary to protect the safety, rights, or property of our users, the public, or Moves.
• Business transfers: If Moves is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or in how your information is handled.

We do not sell or rent your personal information to anyone.

5. Cookies & Local Storage

We use cookies and browser local storage only for essential purposes: keeping you signed in, remembering your session, and abuse prevention (reCAPTCHA sets its own cookies when it runs). We do not use advertising or cross-site tracking cookies.

6. Text Messages

If you sign up or sign in with a phone number, we send you a one-time verification code by SMS. Message and data rates may apply. We do not send marketing texts.

7. Data Retention

We keep your account information for as long as your account is active. If you delete your account, we delete or de-identify your personal information, except where we must keep it — for example, transaction records retained for tax, accounting, fraud-prevention, and other legal obligations, which we keep only as long as those obligations require.

8. Security

We use industry-standard safeguards to protect your data, including encryption in transit and at rest, authenticated API access, and payment processing handled entirely by Stripe. No method of transmission or storage is 100% secure, but we work to protect your information and will notify you as required by law if a breach affects your data.

9. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access a copy of the personal information we hold about you.
• Correct inaccurate information.
• Delete your account and associated personal information.
• Receive your information in a portable format.
• Object to or restrict certain processing.

To exercise any of these rights, email us at support@moves.fm from the address associated with your account. We will respond within the timeframe required by applicable law, and we will never discriminate against you for exercising your privacy rights.

10. Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from them. Some events are restricted to users 21 and older, and booking them requires an age confirmation. If you believe a child has provided us personal information, contact us and we will delete it.

11. Changes to This Policy

We may update this policy as the Service evolves. If we make material changes, we will notify you by email or through the Service before the changes take effect. The "Last Updated" date at the top of this page shows when the policy was most recently revised.

12. Contact Us

If you have questions about this policy or how we handle your data, contact us at support@moves.fm.